Safely and securely meeting the needs of our customers
As we adapt our practices to prevent the spread of Coronavirus and ensure the well-being of our customers and employees, we will further limit access to our branch lobbies and continue to serve customers through our retail drive-thru network and alternative banking channels.
Starting Monday, March 30, 2020, we will reduce our branch lobby hours and limit in-person banking appointments to weekdays between 9am and 1pm and Saturday during normal business hours.
• Lobby access will remain by appointment only to limit the number of customers in a branch at any one time. You can schedule a call or in-person appointment at one of our local offices in three easy clicks.
• If you need access to a safe deposit box or have specific needs that can only be addressed in person, you can schedule an appointment by calling your preferred branch or banker.
• Drive thru services will remain open during normal business hours. Branches without drive thrus will remain open with lobby access by appointment only.
• As an alternative to branch banking, please use our online tools and other resources for self-service banking and 24/7 account access. As a Northwest customer, you can bank virtually anywhere, anytime through a wide array of channels including online and mobile banking, our telephone banking system, Bankline, on premise depository ATMs and access to 55,000 ATMs through the Allpoint Network. You can easily make payments, view transactions, check account balances, find an ATM and much more.
These temporary realignments are being made out of an abundance of caution and are being put in place as a preventative measure to decrease the number of people interacting in our branch offices, creating greater social distance between our staff and customers, as recommended by the Federal Coronavirus Task Force and Centers for Disease Control (CDC).
We are fully-committed to ensuring that you can interact with us and continue to conduct all banking transactions. However, these steps are critical to the prevention and spread of the disease and necessary to ensure the health and safety of everyone.
We are closely monitoring the Coronavirus situation, collecting first-hand knowledge from each of our operating regions, state and local governments and our regulators (FDIC, OCC and Federal Reserve), and will continue to adapt as the situation evolves to best serve you… our valued customers.
Thank you for your patience and understanding as we navigate this crisis – keep calm and stay healthy.