Increasing the value of you.

About Us

A great bank is more than an account or an app. It’s a team of people. Taking problems off your shoulders. Giving shape to your goals. Working behind the scenes so your success, no matter how you define it, stays front and center.

We try harder so you don’t have to.

Effort. We define it as doing what it takes to make something happen, even when it’s not easy. It’s the difference between worry and relief. Between putting something off and getting something done. And it’s what takes you from being happy with your bank to truly satisfied.

We talk with you. Not at you.

A lot of banks do a lot of talking about their products. At Northwest, we do a lot of listening. Our goals are driven by outcomes, not new accounts. In other words, all that matters to us is that we’re doing what you need us to do. That’s why we take the time to talk, listen and truly understand your situation.

We don’t leave customer service to technology.

Whether you need to pay a bill online or make a mobile deposit, these days, it’s important for banking to come to you. But the convenience of technology should never be a substitute for true customer service. And when you need a deeper conversation, we’re available- online, over the phone and in person.

J.D. Power Awards

J.D. Power award-winning service.
Six times over.

Don't take our word for our exceptional customer service. Take our customers'. Their feedback has earned us The J.D. Power Award for “Highest Customer Satisfaction with Retail Banking in the Mid-Atlantic Region” six times in the last nine years.

Northwest Bank received the highest score in the Mid-Atlantic in the J.D. Power 2010-2012, 2014, 2016, 2018 U.S. Retail Banking Satisfaction Studies of customers’ satisfaction with their retail bank. For more information, visit jdpower.com/awards.

Let's talk about how we can help you.

No matter what stage of life or business you're in, we'd love to talk about where you're at and what you need.

Call us: 1-877-672-5678

Email: info@northwest.com

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