We’re Here to Support You Anytime, Anywhere.
Customer Service Hours
Monday – Friday | 8 a.m. – 8 p.m. EST
Saturday | 9 a.m. – 1 p.m. EST
Explore Popular Help Topics
Online Banking Help
Need Help Logging In?
Learn how to reset your password, unlock your username, or access additional Northwest logins.
Get Started
Online Banking Guides and Agreements
Learn about services such as eStatements, Bill Pay, and alerts, along with enrollment instructions and other helpful information.
Report a Lost or Stolen Northwest Bank Card
Debit or ATM Card Customers
Contact Northwest at 1-877-672-5678 and select option 4 during regular business hours:
Monday – Friday | 8 a.m – 8 p.m. EST
Saturday | 9 a.m. – 1 p.m. EST
To report a card lost or stolen after hours, please call 1-800-472-3272.
Credit Card Customers
Call (888) 999-3359 to report your card lost or stolen. If you’re currently outside of the U.S., call our international number at (531) 233-6393.
Pay Your Northwest Loan
If you’re a customer with a Northwest loan, we want to make it easy for you to make your payments. Here’s a rundown on ways to pay. Visit our Loan Payment Options page for more information.
- Through the mail using your coupon booklet
- By Telephone
- In Online Banking
- In-Person
- Automatic Transfer
- Using Bill Matrix
Running Low on Checks?
How to Reorder Checks
Just call us at 1-877-672-5678 or visit your local office to order checks through Northwest. You can also order checks online through Deluxe. Make sure to have the following handy:
- Routing Number
- Account Number
- Zip Code
Bankline - Telephone Banking
Access Bankline
Bankline is available 24/7. Just call Northwest at 1-877-672-5678 to get started.
- Check account balances
- Transfer funds by telephone
- Access banking information
Online Banking Help
Need Help Logging In?
Learn how to reset your password, unlock your username, or access additional Northwest logins.
Get Started
Online Banking Guides and Agreements
Learn about services such as eStatements, Bill Pay, and alerts, along with enrollment instructions and other helpful information.
Report a Lost or Stolen Northwest Bank Card
Debit or ATM Card Customers
Contact Northwest at 1-877-672-5678 and select option 4 during regular business hours:
Monday – Friday | 8 a.m – 8 p.m. EST
Saturday | 9 a.m. – 1 p.m. EST
To report a card lost or stolen after hours, please call 1-800-472-3272.
Credit Card Customers
Call (888) 999-3359 to report your card lost or stolen. If you’re currently outside of the U.S., call our international number at (531) 233-6393.
Pay Your Northwest Loan
If you’re a customer with a Northwest loan, we want to make it easy for you to make your payments. Here’s a rundown on ways to pay. Visit our Loan Payment Options page for more information.
- Through the mail using your coupon booklet
- By Telephone
- In Online Banking
- In-Person
- Automatic Transfer
- Using Bill Matrix
Running Low on Checks?
How to Reorder Checks
Just call us at 1-877-672-5678 or visit your local office to order checks through Northwest. You can also order checks online through Deluxe. Make sure to have the following handy:
- Routing Number
- Account Number
- Zip Code
Bankline - Telephone Banking
Access Bankline
Bankline is available 24/7. Just call Northwest at 1-877-672-5678 to get started.
- Check account balances
- Transfer funds by telephone
- Access banking information
Additional Resources
Security Center
Your Security Is Our Priority.
Find out how Northwest protects you with our online banking service, credit and debit cards, email security practices, privacy policy, and more.
Helpful Content
More Information about FDIC Insurance
FAQs: Download these topic-specific PDFs to get answers to your questions.
Holiday Hours
All Northwest Bank locations will be closed during the following days in observance of federal holidays. You still have 24/7 access to your Northwest accounts through Northwest Online and Mobile Banking and more than 55,000 free ATMs worldwide through the Allpoint Network. Plus-- deposit checks and cash 24/7 at Northwest deposit-accepting ATMs.
- New Year’s Day 2024 Monday, January 1st
- Martin Luther King, Jr. Day Monday, January 15th
- President’s Day Monday, February 19th
- Memorial Day Monday, May 27th
- Juneteenth Day Wednesday, June 19th
- Independence Day Thursday, July 4th
- Labor Day Monday, September 2nd
- Columbus Day Monday, October 14th
- Veteran's Day Monday, November 11th
- Thanksgiving Thursday, November 28th
- Christmas Wednesday, December 25th
- New Year’s Day 2025 Wednesday, January 1st