We’re Here to Support You Anytime, Anywhere.

Customer Service Hours

Monday – Friday  |  8 a.m. – 8 p.m. EST
Saturday  |  9 a.m. – 1 p.m. EST

Call Us

Need help? Contact our Customer Service team at 1-877-672-5678 or email info@northwest.com. International customers can call 814-728-7818.

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Web Chat

Select a topic area and launch an online help session today. Our support reps are available during regular business hours Monday-Friday.

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Visit Us

Visit our office locator for current operating hours before you visit or request an appointment for our office staff to be available to assist you.

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Additional Resources
Rates

Check out our competitive deposit and loan rates.

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Covid Relief

See how loan deferment and programs such as PPP may provide you with some financial relief.

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Digital Demos

View instructional videos about new Online and Mobile Banking tools and features.

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Insights & Tools

Access articles and calculators to help you plan for the future and reach your financial goals.

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Treasury Management Help

Access a quick and easy guide to advance cash management online banking for your business.

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Small Business Center

Learn the fundamentals of financing a small business, including business plans, balance sheets, and credits.

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Your Security Is Our Priority.

Security Center

Your Security Is Our Priority.

Find out how Northwest protects you with our online banking service, credit and debit cards, email security practices, privacy policy, and more.

More Information about FDIC Insurance

FAQs: Download these topic-specific PDFs to get answers to your questions.


Holiday Hours

All Northwest Bank locations will be closed during the following days in observance of federal holidays. You still have 24/7 access to your Northwest accounts through Northwest Online and Mobile Banking and more than 55,000 free ATMs worldwide through the Allpoint Network. Plus-- deposit checks and cash 24/7 at Northwest deposit-accepting ATMs.

  • New Year’s Day 2024 Monday, January 1st
  • Martin Luther King, Jr. Day Monday, January 15th
  • President’s Day Monday, February 19th
  • Memorial Day Monday, May 27th
  • Juneteenth Day Wednesday, June 19th
  • Independence Day Thursday, July 4th
  • Labor Day Monday, September 2nd
  • Columbus Day Monday, October 14th
  • Veteran's Day Monday, November 11th
  • Thanksgiving Thursday, November 28th
  • Christmas Wednesday, December 25th
  • New Year’s Day 2025 Wednesday, January 1st

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