How do I contact Northwest Bank customer service?

Customers can contact Northwest Bank at 1-877-672-5678 or email info@northwest.com for assistance.

How do I reset my Online Banking password?

Customers can use Northwest Bank's online password reset tools or contact Customer Service for assistance accessing Online Banking.

What should I do if my debit card is lost or stolen?

Report lost or stolen debit cards immediately by contacting Northwest Bank Customer Service or the after-hours debit card support line.

What should I do if my credit card is lost or stolen?

Credit card customers should contact the designated lost or stolen card support number as soon as possible.

What loan payment options does Northwest Bank offer?

Customers may make loan payments by mail, telephone, Online Banking, automatic transfer, Bill Matrix or in person.

How can I reorder checks?

Customers can reorder checks by contacting Northwest Bank, visiting a financial center or ordering online through Deluxe.

Does Northwest Bank offer telephone banking?

Yes. Bankline Telephone Banking is available 24 hours a day and allows customers to check balances, transfer funds and access account information.

Help Center | Here To Support You

We’re Here to Support You Anytime, Anywhere.

Customer Service Hours

Monday – Friday | 8 a.m. – 8 p.m. EST
Saturday | 9 a.m. – 1 p.m. EST

Call Us

Need help? Contact our Customer Service team at 1-877-672-5678 or email info@northwest.com. International customers can call 814-728-7818.

Call Now

Web Chat

Select a topic area and launch an online help session today using the icon in the bottom right of the screen. Our support reps are available during regular business hours Monday-Friday.

Visit Us

Visit our office locator for current operating hours before you visit or request an appointment for our office staff to be available to assist you.

Find A Northwest Location

Exciting Changes Are Coming!

Beginning Monday, September 28, you'll experience a new and improved way to connect with our Contact Center. When you call or chat with us, you'll hear a new voice and enjoy a simpler experience.

Instead of navigating through touch-tone menus, simply tell us why you're contacting us.

Examples:

Say "Bankline" to access your account information.
Say "Online Banking" for assistance with digital banking services.

We're making it easier and faster to get the help you need.

Explore Popular Help Topics

Online Banking Help Lost/Stolen Card Loan Payment Options Reorder Checks Access Bankline

Online Banking Help

Need Help Logging In?
Learn how to reset your password, unlock your username, or access additional Northwest logins.
Get Started

Online Banking Guides and Agreements
Learn about services such as eStatements, Bill Pay, and alerts, along with enrollment instructions and other helpful information.

Report a Lost or Stolen Northwest Bank Card

Debit or ATM Card Customers
Contact Northwest at 1-877-672-5678 and select option 4 during regular business hours:

Monday – Friday | 8 a.m – 8 p.m. EST
Saturday | 9 a.m. – 1 p.m. EST

To report a card lost or stolen after hours, please call 1-800-472-3272.

Credit Card Customers
Call (888) 999-3359 to report your card lost or stolen. If you’re currently outside of the U.S., call our international number at (531) 233-6393.

Pay Your Northwest Loan

If you’re a customer with a Northwest loan, we want to make it easy for you to make your payments. Here’s a rundown on ways to pay. Visit our Loan Payment Options page for more information.

Through the mail using your coupon booklet
By Telephone
In Online Banking
In-Person
Automatic Transfer
Using Bill Matrix

Learn More

Running Low on Checks?

How to Reorder Checks
Just call us at 1-877-672-5678 or visit your local office to order checks through Northwest. You can also order checks online through Deluxe. Make sure to have the following handy:

Routing Number
Account Number
Zip Code

Order Checks Online

Bankline - Telephone Banking

Access Bankline
Bankline is available 24/7. Just call Northwest at 1-877-672-5678 to get started.

Check account balances
Transfer funds by telephone
Access banking information

Call Bankline