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Customer Service Hours

Monday – Friday  |  8 a.m. – 8 p.m. EST
Saturday  |  9 a.m. – 1 p.m. EST

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Need help? Contact our Customer Service team at 1-877-672-5678 or email info@northwest.com. International customers can call 814-728-7818.

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Web Chat

Select a topic area and launch an online help session today. Our support reps are available during regular business hours Monday-Friday.

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Visit Us

Visit our office locator for current operating hours before you visit or request an appointment for our office staff to be available to assist you.

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Additional Resources

Check out our competitive deposit and loan rates.

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Covid Relief

See how loan deferment and programs such as PPP may provide you with some financial relief.

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Digital Demos

View instructional videos about new Online and Mobile Banking tools and features.

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Insights & Tools

Access articles and calculators to help you plan for the future and reach your financial goals.

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Treasury Management Help

Access a quick and easy guide to advance cash management online banking for your business.

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Small Business Center

Learn the fundamentals of financing a small business, including business plans, balance sheets, and credits.

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Your Security Is Our Priority.

Security Center

Your Security Is Our Priority.

Find out how Northwest protects you with our online banking service, credit and debit cards, email security practices, privacy policy, and more.

More Information about FDIC Insurance

FAQs: Download these topic-specific PDFs to get answers to your questions.

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