At Northwest, we’re the bank where people make the difference. 

We’re real people with a shared passion for helping others. We care about our coworkers and our customers, and act with their best interests in mind. Together, we have the power to help people reach their financial goals – and the opportunity to improve their lives.

We are genuine.

Friendly, caring and trustworthy, we’re a team of trusted advisors who honestly like to help people. We go the extra mile and empower each other to do what’s right for our customers and neighbors.

We innovate.

By promoting progress, embracing change and pursuing new technology, we’re on a continuous quest to strengthen the connections we have with our customers and with each other.

We celebrate success.

Whether it be a promotion, successful project launch, a birthday or milestone anniversary, we believe it’s important to recognize achievements and cheer each other on.

Our community roots are deep.

Established in a small town in northwestern Pennsylvania, our rich heritage is rooted in an unwavering commitment to serving our customers and communities. That’s been our foundation for 125 years and counting. As we continue to grow and evolve, our customers remain the very heart of what we do.

Today, we serve personal and business customers throughout Pennsylvania, New York, Ohio and Indiana. With a strong retail and corporate presence across all of these markets, opportunities are plentiful.

 

At Northwest, you belong.

At Northwest, your experience, your talent and your voice matter. Here, you belong. Simply put, we know we’re better, together. In recognizing the unique experiences and perspectives we all bring to the table – we are a better bank. And we’re better equipped to understand where our customers are in life and help them during every stage of their financial journey.

 

A place where everyone can succeed.

Our Inclusion Council is actively engaged to understand employees throughout our network, encouraging each of us to be our authentic selves, and creating an accepting environment where we can all contribute, innovate and thrive.

 

Giving back to our communities.

We’re proud of our history as a community bank and are dedicated to making a difference in the places where we live and work. From the foothills of Pennsylvania’s Allegheny Mountains, to the vibrant neighborhoods of Buffalo and Pittsburgh, to the Indiana heartland, we get involved. We contribute to the mission of organizations throughout our footprint. And our employees lead and volunteer for causes and projects that are meaningful to them, making a positive impact throughout our communities.

 

A Commitment to Excellence

With a proven track record of outstanding customer service and employee experience, we’re proud of our award-winning reputation. Year after year, we set the bar high and challenge ourselves to exceed it!

We have so much to be proud of.

J.D. Power Award
For Highest Customer Satisfaction with Retail Banking – 7 times in 11 years

Forbes
lists of America’s Best Banks and World’s Best Banks

Best Bank
in the Mid-Atlantic Region by Times Money Magazine

Forbes
list of Top 100 Places to Work in Pennsylvania

American Heart Association 
Workplace Health Achievement Index -- Silver Recognition

Healthiest Employers Finalist 
in the Pittsburgh Region

 

Increasing the value of you.

Setting our employees up for success is a key to our success. Our professional development programs provide flexible options to help each employee learn, grow and achieve their career goals.

uSucceed
A progressive professional development program

Mentoring program
Coaching to prepare employees for future growth

Self-paced eLearning
With 300+ learning and development categories

Bank and lending schools
Financial industry education

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Michael Cappetta

Chief Technology Officer

Warren, PA

"Joining Northwest is giving me the opportunity to be part of the senior leadership team that is doing amazing things for the community, our customers and employees. I am very excited to be here and be part of the Northwest team, where I can continue to learn and develop my career."

LM

Leo Michalek

Office Manager

Hamburg, NY

"I enjoy the autonomy we are given here at Northwest. You have freedom to experiment, plus the support to be innovative. Opportunities within our organization continue to grow-and we work with our employees to identify the opportunities that will help them achieve their career goals."

AT

AJ Taher

Mortgage Loan Originator

Tonawanda, NY

"What I like most about Northwest is the family and friendly atmosphere. We're a large regional bank, but I know everyone in my department and in the branch. Everyone knows their role and works together to get the job done for our clients!"

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Allison Russell

Human Resources Benefits Analyst

Warren, PA

"I am constantly being encouraged and supported to grow within my position, which makes it easy to come to work every day. We treat each other with respect and value each other's opinions. When I started here right out of college, I wasn't too sure what to expect. I joined an amazing 'family' that supports my career."