In accordance with the Americans with Disabilities Act, all Northwest locations are reviewed to ensure we’re providing accessible parking, signs, entrances and other amenities.
- Customers who are unable to reach a standard teller window will find signs in our branches that indicate where accessible stations are available.
- Customers can request headphones to plug into the ATM for hearing assistance.
- Northwest ATMs are equipped with braille signage.
Assisting Consumers with Hearing or Speech Impairments
In-Person AssistanceAccommodations can be made to assist consumers with hearing or speech impairments who enter Northwest Bank facilities and require assistance.
Telephone AssistanceTo help hearing or speech-impaired people communicate, we offer reliable relay services and telephone caption services to ensure smooth and accessible communication. We are happy to support customers through the use of any relay service, providing them with the necessary assistance they need. Our telephone caption service is designed to assist individuals who require captions during phone conversations. To utilize this service, customers must have the necessary device set up at their homes.
Assisting Consumers with Visual Impairments
In-person AssistanceAccommodations will be made to assist consumers with visual impairments who enter Northwest Bank facilities and require assistance.
The public website for Northwest (northwest.com) is compatible with the following screen readers:
- NVDA for desktop devices
- Voice over for iOS devices
- Talk back for Android devices
Large-Font StatementsUpon customer request, Northwest will issue statements with large-print font.
Braille ATM/HSA/Debit and Raised Embossing Credit Cards
Upon customer request, Northwest will issue braille ATM/HSA/Debit cards and raised embossing credit cards.