Contact Us

NORTHWEST DIRECT: 1-877-672-5678
International Calls: 814-728-7818

Email: info@northwest.com
Our Customer Service Representatives are available Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.

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If you would like to give feedback, please click here for our customer feedback survey. Your comments help us improve our products and service.

To help us serve you better, please see the options listed below.

Bankline, Telephone Banking
1-877-672-5678 (Option 1)
Email: info@northwest.com
Call Bankline for information about your accounts or to transfer funds by telephone any time, 24 hours a day, 7 days a week.

Online Banking Customer Service
1-877-672-5678 (Option 2)
Email: info@northwest.com
Specialists trained to answer your Online Banking questions are available Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.

To Report a Northwest Debit or ATM Card Lost or Stolen:
Please call Northwest Direct: 1-877-672-5678 (Option 4)
Overall Bank Specialists are ready to assist you Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.
To report a card lost or stolen after hours, please call 1-800-523-4175.

Credit Card Customers:
To report your card lost or stolen: (866) 839-3485
To start a dispute or fraud claim: (800) 600-5249
General Customer Service: (866) 317-0355

Apply for a Loan
1-877-672-5678 (Option 3)
Email: info@northwest.com
Loan Specialists ready to accept your loan application Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.

Customer Service Representative
1-877-672-5678 (Option 4)
Email: info@northwest.com
Overall Bank Specialists are ready to assist you Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.

Postal Mail to:
Northwest Bank
P.O. Box 128
Warren, PA 16365

To respond to a message left from the Northwest Transactional Review Department: 
(This is a fraud monitoring department for Northwest Debit and ATM Cards)
Please Call: 
FRIS-Transaction Verification (US) 1-800-622-1361
FRIS-Transaction Verification (international) 011-712-328-3852

Notify us in case of errors or request for information on your loan account.

If you think there is an error on your account, or if you need more information about a transaction write to us and mail your request to:
Northwest Bank
Attention: Retail Loan Servicing 
P.O. Box 1793
Warren,  PA 16365

The error notice and/or request for information must be in writing.  In your letter, provide us the following information:

  • Your Name
  • Information that allows the Bank to identify your account number
  • Describe the error and explain, if you can, why you believe there was an error
  • if you need more information, describe the item you are not sure about

We will provide a written acknowledgment to you within five days after receiving the error notice or information request.

SHAREHOLDER RELATIONS DEPARTMENT OF NORTHWEST BANCSHARES, INC.

Phone: 800-859-1000
814-728-7263
*For Shareholder inquiries only, please email: ian.scott@northwest.com

Postal mail to:
Shareholder Relations Department, Northwest Bancshares, Inc.
P.O. Drawer 128
Warren, PA 16365