Contact Us

NORTHWEST DIRECT: 1-877-672-5678
International Calls: 814-728-7818
Email: info@northwest.com

Our Customer Contact Center Representatives are available Monday - Friday, 8:00 a.m. to 8:00 p.m. & Saturday, 9:00 a.m. to 1:00 p.m.

We appreciate your feedback.
If you would like to give feedback, please click here for our customer feedback survey. Your comments help us improve our products and service.


To help us serve you better, please see the options listed below.

Bankline, Telephone Banking
1-877-672-5678 (Option 1)
Email: info@northwest.com
Call Bankline for information about your accounts or to transfer funds by telephone any time, 24 hours a day, 7 days a week.

Online Banking Customer Service
1-877-672-5678 (Option 2)
Email: info@northwest.com
Specialists trained to answer your Online Banking questions are available Monday - Friday, 8:00 a.m. to 8:00 p.m. & Saturday, 9:00 a.m. to 1:00 p.m.

To Report a Northwest Debit or ATM Card Lost or Stolen:
Please call Northwest Direct: 1-877-672-5678 (Option 4)
Overall Bank Specialists are ready to assist you Monday - Friday,  8:00 a.m. to 8:00 p.m. & Saturday, 9:00 a.m. to 1:00 p.m.
To report a card lost or stolen after hours, please call 1-800-472-3272.

Credit Card Customers:
To report your card lost or stolen: (888) 999-3359
International number: (531) 233-6393

Apply for a Loan
1-877-672-5678 (Option 3)
Email: info@northwest.com
Loan Specialists ready to accept your loan application Monday - Friday,  8:00 a.m. to 8:00 p.m. & Saturday, 9:00 a.m. to 1:00 p.m.

Customer Contact Center Representative
1-877-672-5678 (Option 4)
Email: info@northwest.com
Overall Bank Specialists are ready to assist you Monday - Friday,  8:00 a.m. to 8:00 p.m. & Saturday, 9:00 a.m. to 1:00 p.m.

Postal Mail to:
Northwest Bank
P.O. Box 128
Warren, PA 16365

The Fraud Detection Center for Debit Cards
Premium SMS Short Code | 37268 or 1-877-253-8962
Standard Call Center IVR | 877-253-8964


Notify us in case of errors or request for information on your loan account.

If you think there is an error on your account, or if you need more information about a transaction write to us and mail your request to:
Northwest Bank
Attention: Retail Loan Servicing 
P.O. Box 1793
Warren,  PA 16365

The error notice and/or request for information must be in writing.  In your letter, provide us the following information:

  • Your Name
  • Information that allows the Bank to identify your account number
  • Describe the error and explain, if you can, why you believe there was an error
  • if you need more information, describe the item you are not sure about

We will provide a written acknowledgment to you within five days after receiving the error notice or information request.


Shareholder Relations Department of Northwest Bancshares, Inc.

Phone: 877-715-0499
814-728-7263
*For Shareholder inquiries only, please email: jacqueline.snell@northwest.com

Postal mail to:
Shareholder Relations Department, Northwest Bancshares, Inc.
Attention: Jacqueline Snell
P.O. Box 128
Warren, PA 16365

We'd love to talk